Customer Service Representative (w/m/d) Ihre Vorteile: Permanent employment contract in a dynamic company Company pension scheme, travel expenses, accident insurance Direct placement with the client 30 days of vacation, on-site cafeteria, thorough onboarding, and convenient transport links Good transport links, thorough onboarding, development opportunities Trusting collaboration, personal contact, fairness, collegiality, respect, and mutual support Dies werden Ihre Aufgaben sein: Customer order/ forecast entry and open order/backlog maintenance (review, analyse and expedite backlogStock checks and security stock monitoring / maintenanceIdentify, internally escalate and solve any potential delivery problemProactive follow up with customers on purchase ordersBe key interface between customer and factory planning organization to ensure optimal product supply and logistic service performance for the customerLiaise with customer through all steps of the logistic processCustomer claim coordination Ihre Qualifikation: English: Fluent (written & spoken)German: Good working level (written & spoken)Strong interpersonal and telephone communication skillsPragmatic & accountable work style combined with good analytic skills and attention to detailWilling to work according to set proceduresStrive for ownership & task conclusionGood communication skills & good team worker; self-motivated with autonomous work-stylefluency with Excel and experience with data entry and data maintenance in MRP systems ideally OracleBusiness Diploma/College degree (Kaufmännische Ausbildung) or equivalent in e.g. import/export managementIdeally minimum 2 years experience in customer service, inside sales or import/export management, if possible in a similar market environment (electronic component manufacturer or distributor) Interested?
Duties and Responsibilities: Win, retain and develop medium-sized Business Customers through sales "hunting" activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure winning bids.Maximize sales growth from existing customers through the development of new sales, product marketing, and customer support strategies; and achieving specific volume growth targets in the assigned area(s) of the business.Build rapport and trust with customers by being informed about customer’s business and the market and support customer retention through collaboration with all resources including our Product teams, Trade Lane Managers, other sales channels, and local Station Management.Recommend solutions based on customer needs by using industry knowledgeEngage in organizing and supporting customer workshops intended to share information across diverse subjects such as Import brokerage compliance regulations, new product offerings, and other training intended to benefit the clientUse networks within the various Sales channels within Deutsche Post DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needsCollect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectationsPerform all aspects of the sales process and input & update all relevant activities utilizing CRM daily Your skills and experience Requires a minimum of 3-5 years field sales in freight forwarding or two years of operational experience.5+ year of Sales Experience (international logistics sales preferred)Experience with logistics processes, systems and solutions.Solid PC operational knowledge along with Microsoft Office applications experienceKnowledge of international commercial transportation (air and ocean freight required)Bachelor degree desiredOutgoing, upbeat and resourceful personality!
Liaise with suppliers/Freight Forwarders/Couriers to prepare documentation for import declarations and keep track of BOL, Commercial Invoices, Packing Lists etc. Prepare instructions for customs declarations to send to freight forwarders and their agents to declare relevant Tariffs, Values etc.