Customer Service Representative (w/m/d) Ihre Vorteile: Permanent employment contract in a dynamic company Company pension scheme, travel expenses, accident insurance Direct placement with the client 30 days of vacation, on-site cafeteria, thorough onboarding, and convenient transport links Good transport links, thorough onboarding, development opportunities Trusting collaboration, personal contact, fairness, collegiality, respect, and mutual support Dies werden Ihre Aufgaben sein: Customer order/ forecast entry and open order/backlog maintenance (review, analyse and expedite backlogStock checks and security stock monitoring / maintenanceIdentify, internally escalate and solve any potential delivery problemProactive follow up with customers on purchase ordersBe key interface between customer and factory planning organization to ensure optimal product supply and logistic service performance for the customerLiaise with customer through all steps of the logistic processCustomer claim coordination Ihre Qualifikation: English: Fluent (written & spoken)German: Good working level (written & spoken)Strong interpersonal and telephone communication skillsPragmatic & accountable work style combined with good analytic skills and attention to detailWilling to work according to set proceduresStrive for ownership & task conclusionGood communication skills & good team worker; self-motivated with autonomous work-stylefluency with Excel and experience with data entry and data maintenance in MRP systems ideally OracleBusiness Diploma/College degree (Kaufmännische Ausbildung) or equivalent in e.g. import/export managementIdeally minimum 2 years experience in customer service, inside sales or import/export management, if possible in a similar market environment (electronic component manufacturer or distributor) Interested?
Logistics Lead (m/w/d) – Pharma-Logistik mit Führungsverantwortung Das erwartet Sie: Attraktive Vergütung mit einem Gesamtpaket, das Ihre Expertise wertschätzt – inklusive Zusatzleistungen und Bonusregelungen Unbefristete Festanstellung in einem zukunftssicheren, innovativen Umfeld der Pharmaindustrie 37,5 Wochenstunden mit modernen Arbeitszeitmodellen und Work-Life-Balance-Konzepten Umfassende Sozialleistungen, darunter hochwertige betriebliche Gesundheitsvorsorge, zahlreiche Präventionsprogramme und Absicherung bei Langzeiterkrankungen 14 Wochen bezahlter Elternurlaub für beide Elternteile sowie vielfältige Unterstützungsangebote für Familien Moderne Arbeitsumgebung im Herzen Deutschlands mit hybriden, flexiblen Arbeitszeitmodellen Persönliche und fachliche Weiterentwicklung durch individuelle Förderprogramme Ihre Aufgaben: Gesamtverantwortung für Performance, Sicherheit, Effizienz und Effektivität der Logistik- und Lageroperationen sowie für die Führung und Entwicklung des Logistik-Teams Steuerung und Optimierung der täglichen Logistikprozesse in enger Zusammenarbeit mit externen Dienstleistern (Third-Party Logistics Management) Kostenmanagement: Entwicklung und Umsetzung von Maßnahmen zur Optimierung der Distributionskosten sowie Kontrolle der Ausgaben im Rahmen des genehmigten Budgets Sicherstellung der Einhaltung von Good Distribution Practice (GDP) in enger Abstimmung mit der Qualitätsabteilung sowie aktive Teilnahme an internen und externen Audits Management von Lieferantenbeziehungen: Identifikation strategisch wichtiger Partner, Aufbau vertrauensvoller Kooperationen und Erarbeitung von Service Level Agreements (SLAs) Verantwortung für Import- und Exportaktivitäten (Customs Management) sowie Sicherstellung der vollständigen Compliance und Dokumentation Überwachung und Steuerung von KPIs, Leistungs- und Kostencontrolling sowie kontinuierliche Prozessverbesserung und Umsetzung neuer Initiativen Entwicklung und Pflege von Business Continuity Plänen (BCP) zur Sicherstellung der Betriebskontinuität Das bringen Sie mit: Abgeschlossenes Studium (Bachelor oder höher) einer anerkannten Hochschule Fundierte Berufserfahrung in einem breiten Spektrum von Logistik- und Lageraktivitäten – idealerweise als Logistics Manager (m/w/d), Supply Chain Manager (m/w/d), Warehouse Manager (m/w/d), Distribution Manager (m/w/d) oder in vergleichbarer Position Erfahrung in der Führung von Teams und Projekten im Bereich Logistik, Warehouse und Supply Chain Kenntnisse im Bereich Import/Export-Regularien und Good Distribution Practice (GDP) sind von Vorteil Ausgeprägtes Verständnis für nachgelagerte Prozesse und das lokale Handelsumfeld innerhalb der Pharmaindustrie Starke analytische Fähigkeiten: Sie können Daten interpretieren, Schlussfolgerungen ziehen und fundierte Entscheidungen treffen Sehr gute Systemkenntnisse sowie Verständnis für KPI- und SLA-Management Ausgeprägte Beziehungsmanagement-Kompetenz (intern und extern) sowie Erfahrung in Prozessverbesserung und Change Management Fließende Deutsch- und Englischkenntnisse in Wort und Schrift Teamplayer mit der Fähigkeit, erfolgreich projektbezogen zu arbeiten und Deadlines einzuhalten Fähigkeit, transversal und in einem dynamischen Umfeld zu arbeiten Gerne stehen wir Ihnen unter Angabe der unten stehenden Referenznummer für Rückfragen zur Verfügung.
Audit and review customs entries to ensure correct information Request and verify supporting documentation for compliance purposes. Analyze relationship between the vendor and importer; choose correct valuation method to calculate customs duty, GST, Excise tax and SIMA. Follow up with warehouse and trucking company to ensure released shipments delivered without delay.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Air EXPORT Operations (6 months), Air IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Air EXPORT Operations (6 months), Air IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Air EXPORT Operations (6 months), Air IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Ocean EXPORT Operations (6 months), Ocean IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Ocean EXPORT Operations (6 months), Ocean IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
During this program you will gain hands on experience in various rotations to include: Warehouse operations (2 months), Air EXPORT Operations (6 months), Air IMPORT Operations (6 months) and Sales (1 month).At the completion of this rotational program (15 months), you will be placed into a leadership or professional level role based on availability and suitability.
Duties and Responsibilities: Win, retain and develop medium-sized Business Customers through sales "hunting" activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure winning bids.Maximize sales growth from existing customers through the development of new sales, product marketing, and customer support strategies; and achieving specific volume growth targets in the assigned area(s) of the business.Build rapport and trust with customers by being informed about customer’s business and the market and support customer retention through collaboration with all resources including our Product teams, Trade Lane Managers, other sales channels, and local Station Management.Recommend solutions based on customer needs by using industry knowledgeEngage in organizing and supporting customer workshops intended to share information across diverse subjects such as Import brokerage compliance regulations, new product offerings, and other training intended to benefit the clientUse networks within the various Sales channels within Deutsche Post DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needsCollect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectationsPerform all aspects of the sales process and input & update all relevant activities utilizing CRM daily Your skills and experience Requires a minimum of 3-5 years field sales in freight forwarding or two years of operational experience.5+ year of Sales Experience (international logistics sales preferred)Experience with logistics processes, systems and solutions.Solid PC operational knowledge along with Microsoft Office applications experienceKnowledge of international commercial transportation (air and ocean freight required)Bachelor degree desiredOutgoing, upbeat and resourceful personality!
Liaise with suppliers/Freight Forwarders/Couriers to prepare documentation for import declarations and keep track of BOL, Commercial Invoices, Packing Lists etc. Prepare instructions for customs declarations to send to freight forwarders and their agents to declare relevant Tariffs, Values etc.